How to Handle it When a Trainee Complains
As senior doctors we are often unprepared for the situation where a trainee comes to us to discuss a concern or complaint about another clinician.
Its a situation that is quite easy to get wrong with potential disastrous consequences. Often there are policies and processes that you are not fully aware of.
Key Advice for this situation:
- Listen and validate concerns
- Indicate that you want to seek confidential advice on the trainees options
- Make a time to discuss further